Welcome to Zestimcart. These Terms & Conditions ("Terms") govern your access to and use of the Zestimcart website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.
1. About Us
Zestimcart is an online retail platform offering a curated selection of kitchen accessories, home décor products, indoor and outdoor gardening accessories, and home improvement products to customers worldwide.
Business Address
ZESTIM TRADING PTE. LTD.
68 CIRCULAR ROAD, #02-01 SINGAPORE (049422)
Throughout these Terms, "Zestimcart", "we", "us", and "our" refer to the business operating this website.
2. Acceptance of Terms
By accessing, browsing, creating an account, or purchasing products from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you are using this website on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.
3. Eligibility
To place an order through our website, you must:
- Be at least 18 years of age; or
- Be using the website under the supervision of a parent or legal guardian who agrees to these Terms.
We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user does not meet these requirements.
4. Products and Product Information
We make every effort to ensure that product descriptions, specifications, dimensions, images, and pricing are accurate and up to date.
However:
- Product images are for illustrative purposes only.
- Actual colors may vary depending on device displays.
- Measurements may vary slightly due to manufacturing tolerances.
- Packaging may change without prior notice.
We reserve the right to modify, discontinue, or update products at any time without liability.
5. Pricing and Payment
All prices displayed on our website are shown in the applicable currency selected by the customer and are subject to change without prior notice.
While we strive for accuracy, pricing errors may occasionally occur. In such cases, we reserve the right to:
- Correct pricing errors;
- Cancel affected orders; or
- Contact customers with revised pricing information before processing.
Payment must be completed and authorized before an order is dispatched.
Accepted payment methods will be displayed during checkout.
6. Order Acceptance and Cancellation
After placing an order, you will receive an order confirmation email acknowledging receipt of your order.
This confirmation does not constitute acceptance of the order.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability;
- Pricing or description errors;
- Suspected fraudulent activity;
- Payment authorization failure;
- Violation of these Terms.
If payment has already been collected for a cancelled order, a full refund will be issued.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and shipping information;
- Ensuring delivery addresses are complete and correct;
- Reviewing order details before submission;
- Complying with applicable local import laws and regulations.
Zestimcart shall not be liable for delays, losses, or additional charges resulting from incorrect information provided by customers.
8. Shipping and Delivery
Delivery times provided on the website are estimates only and are not guaranteed.
Estimated transit times are:
- Registered Shipping: Approximately 5–7 business days
- Express Shipping: Approximately 3–5 business days
Delivery times may vary due to:
- Customs clearance procedures;
- Carrier delays;
- Public holidays;
- Weather conditions;
- Force majeure events;
- Other circumstances beyond our reasonable control.
Risk of loss and ownership of products pass to the customer upon successful delivery to the shipping address provided.
9. Customs, Import Duties, and Taxes
For international shipments, orders may be subject to customs duties, VAT, GST, import taxes, or other local fees imposed by the destination country.
These charges are the sole responsibility of the customer unless otherwise stated.
Zestimcart has no control over such charges and cannot predict their amount.
Customers are responsible for complying with their country's import regulations.
10. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Products may be eligible for return subject to applicable conditions, including return timeframes, product condition requirements, and verification procedures.
Refund eligibility does not apply to all product categories and may be restricted for hygiene-sensitive, personalized, or final-sale items.
11. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Trademarks
- Product images
- Graphics
- Website design
- Text content
- Product descriptions
is owned by or licensed to Zestimcart and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.
12. Prohibited Use
Users agree not to:
- Use the website for unlawful purposes;
- Attempt unauthorized access to website systems;
- Introduce malware, viruses, or harmful code;
- Interfere with website security features;
- Engage in fraudulent transactions;
- Use automated tools to scrape or collect website data without permission.
Violation of these provisions may result in termination of access and legal action where appropriate.
13. Disclaimer of Warranties
The website, products, and services are provided on an "as available" and "as is" basis.
To the fullest extent permitted by law, Zestimcart makes no representations or warranties, express or implied, regarding:
- Website availability;
- Product suitability for a particular purpose;
- Accuracy of website content;
- Uninterrupted or error-free operation.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Zestimcart shall not be liable for:
- Indirect damages;
- Consequential damages;
- Loss of profits;
- Loss of business opportunities;
- Loss of data;
- Delays caused by third-party carriers;
- Customs-related delays or expenses.
Our total liability arising from any order shall not exceed the amount paid by the customer for the affected order.
15. Force Majeure
Zestimcart shall not be liable for any delay or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters;
- Floods;
- Fires;
- Pandemics;
- Government restrictions;
- Labor disputes;
- Transportation disruptions;
- Cyberattacks;
- Utility failures.
16. Third-Party Links
Our website may contain links to third-party websites for customer convenience.
We do not control, endorse, or assume responsibility for the content, policies, or practices of any third-party websites.
Customers access such websites at their own risk.
17. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect personal information.
18. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website after such changes constitutes acceptance of the revised Terms.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our customer support channels available on the website.
ZESTIM TRADING PTE. LTD.
68 CIRCULAR ROAD, #02-01 SINGAPORE (049422)