At Zestimcart, we are committed to delivering your orders safely, efficiently, and within the estimated delivery timeframes. This Shipping Policy explains our order processing procedures, shipping methods, delivery estimates, and other important information regarding the shipment of your purchases.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
All orders are processed after successful payment verification.
Processing Time
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- During peak shopping seasons, promotional campaigns, or unforeseen circumstances, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).
2. Shipping Methods
We offer the following international shipping options:
Registered Shipping
Registered Shipping is our standard delivery service and includes shipment tracking where available.
Delivery Time
5–7 Business Days
Suitable For
- Standard international deliveries
- Cost-effective shipping
- Non-urgent orders
Express Shipping
Express Shipping provides faster delivery and priority handling.
Delivery Time
3–5 Business Days
Suitable For
- Urgent orders
- Faster international delivery
- Priority shipment processing
3. Delivery Time Estimates
Delivery time estimates begin after your order has been processed and dispatched.
The estimated delivery periods are:
Shipping Method Estimated Delivery Time Registered Shipping 5–7 Business Days Express Shipping 3–5 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Local courier operations
- Weather conditions
- Public holidays
- Transportation disruptions
- Other factors beyond our control
4. Shipping Charges
Shipping costs are calculated based on factors including:
- Delivery destination
- Product dimensions
- Package weight
- Selected shipping method
Applicable shipping charges will be displayed during checkout before payment is completed.
5. Order Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout whenever tracking is available.
Customers can use the tracking number provided to monitor shipment progress through the designated carrier.
Please allow up to 24–48 hours for tracking information to become active after dispatch.
6. Customs, Duties, and Import Taxes
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT or GST
- Brokerage fees
- Other local government charges
These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer unless otherwise stated.
Zestimcart does not control or collect these fees and cannot estimate their amount.
7. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
If incorrect or incomplete address details are supplied:
- Delivery delays may occur.
- Additional shipping charges may apply.
- The package may be returned to us.
- Redelivery costs may be charged to the customer.
Zestimcart is not responsible for losses resulting from incorrect shipping information provided by the customer.
8. Delivery Attempts
Shipping carriers may attempt delivery according to their local policies.
If delivery cannot be completed due to:
- Recipient unavailability
- Incorrect address information
- Failure to collect the package
- Refusal of delivery
the shipment may be returned to the sender or disposed of according to carrier procedures.
Additional charges for reshipment may apply.
9. Lost, Delayed, or Damaged Shipments
While we work with reliable shipping partners, delays or issues may occasionally occur.
Delayed Shipments
Delivery delays may result from:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Carrier operational issues
- Peak seasonal demand
Lost Shipments
If your shipment appears lost or has not arrived within a reasonable timeframe beyond the estimated delivery period, please contact our customer support team for assistance.
We will work with the shipping carrier to investigate the matter and determine an appropriate resolution.
Damaged Shipments
If your package arrives damaged:
- Take clear photographs of the package and product.
- Contact us within 48 hours of delivery.
- Include your order number and supporting images.
Claims submitted after this period may not be eligible for review.
10. Undeliverable Packages
Packages that cannot be delivered due to reasons including:
- Incorrect address
- Refused delivery
- Failure to collect
- Customs clearance issues caused by recipient actions
may be returned to us.
In such cases:
- Original shipping charges may not be refundable.
- Return shipping fees may be deducted from any eligible refund.
- Additional shipping charges may apply for reshipment requests.
11. Force Majeure
Zestimcart shall not be held liable for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemics
- Government restrictions
- Labor disputes
- Customs delays
- Transportation disruptions
- Cybersecurity incidents
12. Policy Updates
We reserve the right to modify this Shipping Policy at any time to reflect changes in shipping operations, carrier services, legal requirements, or business practices.
Any updates will be posted on this page with the revised "Last Updated" date.
13. Contact Us
For any shipping-related questions, delivery concerns, or tracking assistance, please contact our customer support team through the contact methods available on our website.
ZESTIM TRADING PTE. LTD.
68 CIRCULAR ROAD, #02-01 SINGAPORE (049422)
Shipping Commitment
At Zestimcart, we strive to ensure every order reaches our customers safely and efficiently. Our goal is to provide reliable international delivery services and a smooth shopping experience from checkout to doorstep.