At Zestimcart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.
By placing an order through our website, you agree to the terms of this Return & Refund Policy.
1. Return Eligibility
Customers may request a return within 14 calendar days from the date of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be free from signs of wear, damage, or misuse.
- Be returned in its original packaging with all accessories, manuals, and included components.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, customization, and operational reasons, certain items are not eligible for return, including but not limited to:
- Products that have been used, assembled, installed, or altered.
- Personalized or custom-made items.
- Clearance, promotional, or final-sale products.
- Gift cards and digital products.
- Products returned without original packaging.
- Items damaged due to customer misuse or improper handling.
If an item is defective or arrives damaged, the exclusions above may not apply.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during transit,
- Defective upon arrival, or
- Different from the item ordered,
please contact us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the shipping packaging and shipping label.
Failure to report damaged or incorrect items within the specified timeframe may affect eligibility for a replacement or refund.
4. How to Request a Return
To initiate a return request:
- Contact our customer support team through the contact methods provided on our website.
- Include your order number and reason for return.
- Wait for return authorization and instructions.
- Ship the item according to the instructions provided.
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
If the return is due to our error:
- Examples include:
- Incorrect product shipped;
- Damaged product upon arrival;
- Defective item.
In such cases, Zestimcart may cover the reasonable return shipping costs or provide an alternative resolution.
If the return is due to customer preference:
- Examples include:
- Change of mind;
- Ordering the wrong item;
- Product no longer wanted.
In these cases, the customer is responsible for all return shipping expenses.
Original shipping charges are generally non-refundable unless required by applicable law.
6. Inspection of Returned Items
All returned products are subject to inspection upon receipt.
Once the returned item has been received and reviewed, we will notify you regarding:
- Approval of the return; or
- Rejection of the return.
If the returned product shows signs of use, damage, missing parts, or does not meet return requirements, the refund may be reduced or denied.
7. Refunds
Once a return is approved, a refund will be processed to the original payment method used for the purchase.
Refunds may include:
- Product purchase price;
- Applicable taxes paid, where required.
Refunds generally do not include:
- Original shipping fees;
- Customs duties;
- Import taxes;
- Additional service charges incurred during delivery.
8. Refund Processing Time
After approval, refunds are typically processed within 5–10 business days.
The actual time required for funds to appear in your account may vary depending on:
- Your bank;
- Credit card issuer;
- Payment provider;
- Local financial institutions.
Zestimcart is not responsible for delays caused by financial institutions or payment processors.
9. Order Cancellations
Orders may be cancelled before they have been processed and dispatched.
If an order has already been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.
If a cancellation request is approved before shipment, a full refund will be issued to the original payment method.
10. Refused or Undeliverable Orders
If an order is refused, abandoned, or returned due to:
- Incorrect shipping information;
- Failure to collect the package;
- Refusal to pay customs duties or taxes;
- Refusal of delivery by the recipient,
the order may be returned to us.
In such cases:
- Original shipping charges may not be refunded.
- Return shipping costs may be deducted from any eligible refund.
- Customs charges imposed by authorities may not be recoverable.
11. Exchanges
At this time, Zestimcart does not guarantee direct exchanges.
Customers wishing to obtain a different item may be required to:
- Return the original product (if eligible); and
- Place a new order separately.
12. Chargebacks and Payment Disputes
Customers experiencing issues with an order are encouraged to contact us first so we can attempt to resolve the matter promptly.
Initiating an unjustified chargeback or payment dispute after receiving products may delay resolution and may require additional verification.
13. Force Majeure
Zestimcart shall not be liable for delays in processing returns or refunds resulting from circumstances beyond our reasonable control, including:
- Natural disasters;
- Government restrictions;
- Transportation disruptions;
- Customs delays;
- System outages;
- Pandemics;
- Labor disputes.
14. Changes to This Policy
We reserve the right to amend or update this Return & Refund Policy at any time.
Any changes will be posted on this page with the updated revision date.
Continued use of our website after changes have been published constitutes acceptance of the revised policy.
15. Contact Us
If you have questions regarding returns, refunds, replacements, or cancellations, please contact our customer support team through the contact methods available on our website.
ZESTIM TRADING PTE. LTD.
68 CIRCULAR ROAD, #02-01 SINGAPORE (049422)
Customer Satisfaction Commitment
At Zestimcart, we strive to provide quality products and a positive shopping experience. If an issue arises with your order, our team will make reasonable efforts to review and resolve your request fairly and efficiently in accordance with this policy.